Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, company name, job title, and mailing address
• Business Information: Company details, procurement requirements, and aviation part specifications
• Communication Records: Messages, inquiries, and correspondence through our contact forms, email, or phone
• Account Information: If you create an account, we collect login credentials and profile information

1.2 Information Collected Automatically

• Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our site
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
• Location Information: General geographic location based on IP address for service delivery purposes

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Processing orders, sourcing aviation parts, and providing supply chain solutions
• Customer Support: Responding to inquiries, providing technical assistance, and resolving issues
• Business Operations: Managing relationships with airlines, MROs, OEMs, and suppliers
• Communication: Sending updates about services, new products, and relevant industry information
• Legal Compliance: Meeting regulatory requirements in the aviation industry and maintaining compliance records
• Website Improvement: Analyzing usage patterns to enhance user experience and functionality

3. Information Sharing and Disclosure

3.1 Business Partners and Suppliers

We may share information with our network of certified aviation suppliers, manufacturers, and logistics partners to fulfill your orders and provide comprehensive supply chain solutions.

3.2 Service Providers

We work with trusted third-party service providers who assist us with:

• Website hosting and maintenance
• Payment processing
• Logistics and shipping services
• Customer relationship management
• Communication services

3.3 Legal Requirements

We may disclose information when required by law, regulatory authorities, or to protect our rights, safety, and the rights of others.

4. Data Security

• Encryption of sensitive data during transmission and storage
• Access controls and authentication measures
• Regular security assessments and updates
• Employee training on data protection best practices
• Compliance with aviation industry security standards

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Retention periods vary based on:

• The type of information collected
• The purpose for which it was collected
• Aviation industry regulatory requirements
• Legal and contractual obligations

6. International Data Transfers

As a global aviation parts supplier serving over 120 countries, we may transfer your information internationally. We ensure appropriate safeguards are in place when transferring data across borders, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules where applicable

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request information about how your data is processed
• Correction: Update or correct inaccurate information
• Deletion: Request removal of your personal information (subject to legal and business requirements)
• Restriction: Limit how we process your information
• Portability: Receive your data in a portable format
• Objection: Object to certain types of processing

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enhance website functionality and user experience
• Analyze website traffic and usage patterns
• Remember your preferences and settings
• Provide relevant content and advertisements

You can control cookie settings through your browser preferences, though some website features may not function properly if cookies are disabled.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are designed for business-to-business transactions in the aviation industry. We do not knowingly collect personal information from individuals under 18 years of age.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of material changes through our website or direct communication.

12. Contact Information

13. Regulatory Compliance